The massage-based Pilot Program comprises of four-week onsite 15 minute chair or table massage treatments for staff, including those deemed high-risk, of your healthcare organisation.
Up to 16 volunteers per organisation (e.g. nurses, doctors, administration staff, etc.) get the opportunity to take part in four weekly massage sessions each over the course of a month. With the volunteers help in filling out a questionnaire, changes in productivity and other parameters like sick leave rates become trackable and their effects measurable. This data can inform staff and management.
All sessions are outcome-focused, and on conclusion of the Pilot Program, we collate data gathered, track improvements over time and compare with external studies to map financial and social projections for the organisation when utilising the General Program. The Pilot Program is used to guage level of stress and risk within the particular organisation, and to develop unique massage services tailor-made for your organisation.
The Pilot Program is prelude to our General Program.
What does the Pilot Program accomplish?
Decrease in anxiety and stress, and an increase in clarity, focus and efficiency.
After the finishing of the Pilot and collating of subjective data from participants, we will piece together and project decreases in rates and levels of sick leave, presenteeism, medical errors, turnover, patient safety and care levels, bullying, relationships with between co-workers and management, and other indicators of staff work health.
How long is the Pilot Program?
1 day per week held over 4 weeks.
Who is chosen or can volunteer for the Pilot?
- First Line: ED, ambulatory, nursing, doctors
- General: nursing (casual, permanent, overseas, on placement, students), doctors, surgeons, specialists, educators
- Allied: Physios, OT, Speech Pathologies
- Office Staff: those working in HR, finance, admin, executive etc.
- Sales (if appliable)
How is the Pilot Program set up?
• A meeting is organised between your initial contacts (HR, WHS or NUMs) and us to clarify the main goals and parameters for the Program. These may include: the number and choice of participants to be massaged; the budget; the overall timeframes including start dates and preferred working hours; risk minimisation; and data collection.
• You announce the Program for staff to take part through your facility’s intranet or newsletter; leave information in pigeon holes or on common room tables; and/or ask specific individuals.
• Suitable locations such as private rooms are allocated near or within wards, departments or clinics.
• A sign-up sheet allows staff to book a treatment (leaving name, mobile, ward and logging a time) and participants are asked to fill in a basic client file, listing their goals and issues. They are encouraged to opt-in to filling out an email survey to follow their progress between treatments.
Who do you consult with for the Program?
This Intervention is tailored from continuing collaboration with your HR and WHS representatives to reduce stress in staff, and therefore contribute to reducing staff turnover, bullying, medical errors, sick leave, injuries and paperwork, as well as improving staff wellbeing and morale, and patient care, safety and satisfaction.
What happens on the day?
On the scheduled days of massage, we:
• set up in the allocated room (all necessary equipment and materials provided by us).
• send a text to each participant announcing their upcoming treatment.
• provide within the treatment a quick check-in with and assessment of each participant, and then perform an appropriate tailored massage.
• conclude each treatment by offering recommendations around exercise, massage self-care, stretching or meditation, and talk about goals for next week’s treatment.
How much is the Pilot Program?
How do we know your Program works? What indicators are we looking for?
First and foremost:
- a reduction in identifiable levels of stress, anxiety and fatigue.
- a decrease in the effects of these three indicators upon daily activities.
- a difference or increase in happiness, focus, clarity, body-awareness.
- changes in workflow efficiency
within the four weeks. We will gather enough data to be able to make projection into the next 9, 22 and 50 weeks moving into the General Program.
How do you guarantee staff engagement rates in your Pilot Program?
With your help, we will avoid a lack of communication.
MFHPA will ask to include flyers on staff canteen tables or pidgeonholes, inclusions in newsletters, sending of SMS text or email messages with a downloadable Infographic, and encouragements to view our Pilot Program page at home or on their phones.
We can also come in an give a brief talk to staff about the value of joining in.
We will also leave sign-on sheets at desks, which can be filled in.
Once this is done and the participants are in, we are willing to vary the Pilot depending on shift work or sudden changes to massage times during a crisis.
HOW WE BRING THE PILOT PROGRAM TO YOUR FACILITY IN 5 STEPS
JOIN AND BOOK
Working in collaboration with OT, WHS, HR and others to identify the best participants, up to three participants per ward or depatment (max. 16) volunteer. Each fills in a Physical Musculoskeletal Assessment, tick an opt-in to noting changes to performing daily tasks, and chooses a time on a schedule that best fits them.
We set up a booked room next to each ward for that day, with a massage table or chair, balms, lighting and music, and create a relaxing atmosphere. We text each participant to let them know they are next.
Find out what each participant needs on the day, what massage sessions they’ve had in the past, apply remedial or relaxation massage to appropriate areas (e.g. shoulders, glutes, neck dealing with headaches, lower back pain etc.). May combine massage with a brief meditation focused on releasing stress. Minimum goal is rejuvination.
Give recommendations for physical activity for the next week, and text each participant daily to ask about changes in doing activities, and remind to do exercises/stretches.
Build on gains made from last session, and adjust massage session to accommodate changes, and build on the growing clarity of mind and improvements to body.
At the end of the Program, we collate all participants general data and show changes as a whole, compare these changes with external data and present to decision-makers. From here, we look towards the General Program.