FAQs

FAQs for practitioners can be viewed here.

FOR DECISION MAKERS/FACILITY MANAGEMENT and HR

PROOF: What evidence exists that massage can achieve your aims (reduce turnover etc.)?

All is listed within our Evidence page.

We have also linked the research papers in full through our Resources page.

If you have further questions, please dont hesitate to contact the Founder and Managing Director, Eric Vigo.

TIME: How can we find the time to let our staff receive a massage, especially in Emergency?

Internal policies and state and national legislation means that the health of your staff is paramount, and times away from work are a fundamental part of any employment contract or award.

We work with you to identify the best times which can be afforded for each area, as tailored approaches are called for, not a one-size-fits-all approach.

For staff on wards, these may include:

  • slow times
  • change over
  • middle of a shift
  • during tea breaks or lunch
  • other times specific to each ward

For administration staff, these may include:

  • during work time
  • during tea breaks or lunch
  • first thing in the morning or last thing at close of business

We know that in some wards, time is of the essence, so to get a quick result, massage delivers.

TIME: Why is your lowest Program 3 months? What if we want it just for a month?

Our Program is designed to have an effect on the person’s health, as well as the facilities finances. For a substantial result, anything less than 10 visits dissipates.

Our Pilot Program gives you the scope to choose between 3 and 6 weeks, and this

FINANCES: How do we take on a new service when our budgets are tight?

Your budgets are likely tight due to the current spending in areas you don’t need to when you take on our General Program. You would be, from our Program’s perspective, overspending whether you read this webpage or not.

Although other expenditures, such as gym membership or meditation classes have a good effect on physical or mental health, massage effects both. Massage often comes with an exercise program and involves participants being in a meditative type state when massaging.

The key is the physical touch, which few Stress Management Programs involve. This is the key towards massage’s effectiveness.

Massage is the investment in the health of your staff, and ultimately, the health of your facility.

RISK: Could our staff members be injured by MFHPA practitioners?

No. A session only commences once a Physical Musculoskeletal Assessment has been taken, and all conditions and injuries are accounted for. If the staff member is at risk of being injured or massage is contra-indicated, MFHPA practitioners will not be able to carry out a massage session with that person. All MFHPA practitioners are qualified up to national standards (minimum Diploma level), insured through Public Liability and Professional Indemnity up to $10million, and understand the usual reasons why a staff member will feel physically and emotionally.

By the way, massage therapy is one of the few acceptable allied health modalities that are not registered by the Australian Government, as the risk of injury or death is so low that it is not worth their while to involve bureaucracy, unlike osteopathy, acupuncture, physiotherapy etc.

PROCESS: How do we get a Pilot Program into our facility?

Given that you have read our Pilot Program page, or have rung us and spoke about what your facility can achieve, then:

choose one of three packages and book through our e-commerce cart, or ring us for a tailored package

  1. sign a Pilot Program agreement
  2. choose a start date, regular day, times and location to go to
  3. give access to our website to all staff taking part in the Pilot Program
  4. we’ll see you there
PROCESS: How do we progress to the General Program?

After we have Pilot Program finishes, we compare information collected from participants and data from external studies, showing future savings through a 13, 26 or 52 week General Program. To start the General Program, we:

  1. sign a General Program agreement,
  2. finalise who will take part (from asking participants in the Pilot Program about continuing, to a call out),
  3. give access to our website to all staff taking part,
  4. conferring with NUMs and department heads to choose dates, times and locations that suit participants schedules and shifts,
  5. we’ll see you there.
REACH: Where do you massage? Do you massage in remote healthcare facilities

We are growing our national network of massage practitioners who nominate their geographical regions they travel to. As for remote, we are contacting those who live in e.g. far western NSW or Qld, who themselves are looking for work.

We have confidence we will be able to supply massage to your facility, no matter where you are in Australia.

REACH: We are a large multinational healthcare organisation. Do you massage outside of Australia?

Yes we do, and I imagine one of our consultants have talked to your HR department.

The issues we raise with management are the same world over (Korea, Jamaica, USA) and our IP works for all people, culture and language aside.

We are ready to supply practitioners whereever you are in the world.

REACH: We're thinking of cancelling our service. What are your proceedures?

Yes, you can certainly cancel. We’ll be interested in knowing the reason, and we may just find a way around it.

Money isn’t an option. What matters more is that you are happy with our service. We do our best to eliminate the need for cancellation (which the loss of massage may or may not be accepted by the staff) by offering our free Pilot Program, which irons out any difficulties you may have.

To go ahead with a cancellation, ring the Founder, Eric Vigo or email.

CORPORATE: We are thinking of having corporate massage - as we have administration offices not connected to a facility. Do you cover the corporate side too?

Yes we do. We have a corporate massage division, and MFHPA also covers administration offices within healthcare organisations and facilities. Either way, you are covered.

SCHEDULING: Do you massage on weekends, and after or before business hours? If so, do you add on an extra fee.

Yes we do all hours - from 7am till midnight, and we charge the same rate for any hour. No extra fees charged based on scheduling.

The only fee we do add on is if our practitioner has to pay for parking. Please supply information about parking, and if there are spots they can park at for free, we will take that route.

INTERNAL SERVICES: How well do you integrate with our current staff benefits (such as EAP or gym memberships)?

We compliment these two quite well, and will often alert participants to services they may not have known was on offer, yoga for instance. The more health services that are taken up, the better.

There will be external services that we will suggest to participants, but there may be a benefit in an allied facility that needs people. Anything is possible.

STRESS: Everything is stressful, that's a part of the job that staff signed up to

We recognise that a normal level of stress is expected in healthcare. Our job is to reduce stress levels that interfere with the efficient running of your facility, and cost you beyond what is acceptable. It is also keeping your staff healthy enough so you don’t have to replace them or see them leave.

STRESS: We don't want our staff to be relaxed, as they will fall asleep. They need to be stressed to be on their toes.

The relaxation responce during massage allows participants to let go of unneeded stress overload and fatigue. This is the stuff that hauls down efficiency and errors, as you otherwise have staff ‘stressed’ but never working to their optimum.

The effect of woozy or relaxation lasts for a very short time afterwards, then they get clarity. Like they had a powernap, but more holistic and long-term.

FOR PARTICIPANTS/STAFF RECEIVING

PREPARATION: what do I have to do before a massage?

Make sure you have downloaded and filled out our Physical Musculoskeletal Assessment. It’s:

  • short,
  • easy to answer
  • its part of our professional duty to cover all areas, and
  • it allows us to give you the best massage.
RISK: is there any risk for me in getting an onsite massage?

No, because:

our practitioners have gone through an Induction that specifically focuses them on the needs of healthcare professionals. This on top of their qualifications, legal liabilities and experience, and on your side, correct filling out of the  and answering their questions on the day truthfully and giving all information pertinent, means you are not in harms way.

But I must stress, as massage therapists ourselves, a client who leaves out critical information (“oh, I forgot, I have arthritis in that joint”) after we have worked remedially in an area, or worse still, a client who doesn’t divulge information because they don’t want to bother us, or it will make them look stupid, is not helping.

Also, massage is very good at bringing out locked up stress and trauma. Pain is an un/fortunate part of receiving a remedial session, but the more it is out, the better. Massage, when done correctly, fishes out the pain and brings it to the clients attention. A lot of the time, the client had no idea there was pain in certain areas. By trusting your practitioner, s/he will lead you safely through your pain to release (which is an amazing 20-30 second journey for each area).

As a general rule of thumb, tell your practitioner EVERYTHING that must be told.

This guarantees a risk-free session.

RISK: why should I not get a massage? Also: do I need a doctor's note to allow me to recieve a massage?"

There are contraindications for receiving a massage, as we don’t want to make your condition worse and you don’t want to pass anything contagious onto us. Check with your doctor if you believe these conditions may inhibit you from receiving a massage. In any case, please note in your Physical Musculoskeletal Assessment  and discuss with us any medical conditions or medication you are taking. This will help us prevent potential problems from occurring. It is in your best interest to be as forthright as possible.

A note isn’t needed.

These conditions include:

  • Fever
  • Any infectious disease (such as colds or flu)
  • Acute injuries (such as fracture, bleeding, burns)
  • First trimester of pregnancy
  • Cancer
  • Open skin conditions (such as lesions, burns, large amount of cuts)
  • Blood clots

We will also take great care and limit the depth and bredth of the massage for those who:

  • are pregnant in the first trimester
  • in menstruation (your flow may become heavier)
RISK: Do you have practitioners of one gender or another. Can I request a particular gender? I would like to have to choose for my own reasons.

We don’t pry about the reasons people give, but first we need to see what prompted this request. We will let you know that our practitioners of all genders are very carefully vetted (the stakes are too high to let in dodgy practitioners).

If the request stays after our discussion, and we feel the reasons for this are strong, we will do our best to arrange someone who fits your wishes. Depending on the facility and its location, this may be hard. It may also involve some rearrangement on your behalf (time, place etc). But we will go out of our way to make sure you are satisfied with who we offer.

RISK: can I claim my 15 minute massages on health funds?

Generally, the sessions are paid for by the facility. However, if you are also paying, there may be a chance to claim.

We are currently talking to health funds, and will provide a list as soon as we have good information. If you have a query about this, call us on 02 8005 0202 and we will let you know.

MORE INFORMATION: What are the benefits of massage?

See look under ‘Remedial Massage’ for details.

PAIN: Will massage therapy hurt?

If you have a condition that we shouldn’t treat, then it may hurt, and therefore we recommend you wait until given the all-clear by your doctor (see queston this page: Why should I not get a massage?).

You can request a relaxation (nice gliding massage that is designed to help you feel nice) and remedial (remedying a condition). You have every right (which you should take up at any moment) to tell your practitioner to go harder, easier, slower or faster, as each body part demands a different level of pressure.

Pain can feel great or awful, and often they have both in them. No pain you feel came from a practitioners hands. It exists in you, you are just finding out about the level of pain there. There are techniques that drain the pain away (e.g. Trigger Point Therapy). 20 seconds and what felt like a 8/10 level of pain, drops to nearly 0. If you haven’t experienced this before, it’s quite a blast. It shows how maleable pain is.

As first-line staff have a lot of pain anyway, massage will definitely move it on.

CONTRAINDICATIONS: Will massage therapy hurt?

If you have a condition that we shouldn’t treat, then it may hurt, and therefore we recommend you wait until given the all-clear by your doctor (see queston this page: Why should I not get a massage?).

You can request a relaxation (nice gliding massage that is designed to help you feel nice) and remedial (remedying a condition). You have every right (which you should take up at any moment) to tell your practitioner to go harder, easier, slower or faster, as each body part demands a different level of pressure.

Pain can feel great or awful, and often they have both in them. No pain you feel came from a practitioners hands. It exists in you, you are just finding out about the level of pain there. There are techniques that drain the pain away (e.g. Trigger Point Therapy). 20 seconds and what felt like a 8/10 level of pain, drops to nearly 0. If you haven’t experienced this before, it’s quite a blast. It shows how maleable pain is.

As first-line staff have a lot of pain anyway, massage will definitely move it on.

PROCEDURE: Can I get a massage whilst pregnant?

Personal and work massage equipment is suitable for pregnancy.
However, not all practitioners are trained in pregnancy massage. And not all females are better suited to it than males.
So make sure in the booking field, that you note that you are pregnant, and we can pass on that extra pillows will be needed..

I KNOW WHAT I WANT: I love massage, and have come to know what each technique is. Can I request a specific modality?

Oh yes, we love participants with knowledge. Have a look at what we have, and if you want to request something we don’t currently do, we will do our best to accommodate.

MORE: If I want a longer massage, what do I do?

If you want a longer massage at work, depending on your employer, they may cover the cost or not. If you would like to have the massage at home, MFHPA covers home visits too. If you prefer to visit a clinic, we can arrange that. Talk to us about your needs, and we will help solve them for you.

Did we miss out on any questions? We’ll gladly include them. Ring or email us.